FAQ

You can buy our products on this website and you can choose the product you would like order under "ALL PRODUCTS".

You have to go to the "ALL PRODUCTS" button on our website, choose your product(s), add to cart and enter your billing and shipment details.

Your invoice is automatically sent to the email address you have provided after any payment is made.

You can enter your voucher code by going to your cart. Under your chosen product you will see a "promo code" field, where you can enter and apply your voucher code and proceed to check out.

Your order is dispatched within one business day.

After dispatch, the courier service will deliver your order within 3 business days.

We will send tracking information to the e-mail address associated with your order once the item has shipped.

We dispatch your order within 1 business day and deliver it within 3 business days. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find your tracking number and a link to a package tracking site.

We only ship to the Portugal, we do not ship internationally. If you would like to place an order to another country then please visit the webshop of your country.

Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend contacting our Customer Service immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement setting out your decision via email. You have 14 days to cancel your order after the first delivery and you can only return the product and receive a refund if the product is in original condition.

If you would like to return your order within 14 days, the cost of sending the bag back has to be paid by you. It can take up to 14 working days for your order to reach the warehouse and be processed. If your bag is in original condition we will refund your money for your order within 10 business days. Please note, that we will not refund the cost of the return delivery.                                                                                                                                                     

Our return address is: SKU Logistics, 372 Pav. 12 Rua Padre Duarte, Guardizela 4765-448 PORTUGAL,Att: Luis Costa

We accept Visa, MasterCard, American Express and iDeal. You can pay the full amount by card at check out or you can pay in 5 weekly installments using Stripe.

If you choose to pay in 5 weekly installments: the cost of the bag will be divided into 5 equal installments and the bank card that you have provided will automatically be charged with one installment for 5 weeks. Your 1/5 installment will be charged at the time of placing your order.

Please note that by choosing our 5-installment payment plan, you will agree to the obligation to pay off these 5 installments in the course of 5 weeks. In the case if any of your payments fails and we won't be able to collect the due payment from you within the next 9 days, an additional 10% late fee will be applied on the total value of your purchased products.

If one of your installments fails, you will automatically receive an email with a payment link where you can update your card details and pay the due installment.

By chosing the 5-installment-payment plan, you will be charged for installments through 5 weeks. Your 1/5 installment will be charged immediately when placing your order.

If you have chose our 5-installment-payment plan and you notice that you have not paid for some of the installments, have not received any payment notification, please contact our customer service.

If one of your installments fails, you will automatically receive an email with a payment link where you can update your card details and pay the due installment. Also, the system will automatically try to charge you for the due installment next day.

If one of your installments fails, you will automatically receive an email with a payment link where you can update your card details and pay the due installment.

If you have chose our 5-installment-payment plan then your card will be charged 5 times until you finish paying for your order. Please check how many times you have been charged and if it is more than 5 for the same order then please contact our Customer Service.

You have 14 days from the date you receive your order to return it for a refund if your order is in its original condition. It can take up to 14 working days for your order to reach the warehouse and be processed. Refunds can take up to 10 working days to show on your account.

Our products have a 6-month-warranty, which means that we can exchange your faulty product if it has any manufacturing defect within 6 months. As soon as you discover a fault, please contact our Customer Care Team with the following information: the order number, a description of the fault, photos showing the fault.

If you would like to return a product to us, please contact our customer service.

If we cannot identify your package due to a missing return label or information then we cannot guarantee to refund your order.

If you decide to return the product within 14 days then the cost of sending the bag back has to be paid by you and we cannot refund the price of the return delivery. If the reason for refund is any manufacturing defect within 6-months then the cost of sending the bag back has to be paid by you and we cannot refund the price of the return delivery.

As soon as you discover a fault, please contact our Customer Care Team with the following information: the order number, a description of the fault, photos showing the fault.

If you've received something you haven't ordered, please contact our customer service first. Send it back to us and we'll refund you as soon as it arrives back at our warehouse. Do ask for proof of postage - we may need to see this at a later date. If you still want the item and it's still in stock, please order it through our website as normal.

We're sorry there's an item missing from your order. Before contacting our Customer Service team, we recommend checking the following: We may have sent your items in separate parcels so please check your emails and our website to see if any of your items will be arriving separately. The item/s you ordered may have been out of stock. It's worth checking our website and your emails (including your junk/spam) to see if we've sent you an email about this.

If you have placed your order but have not received it yet, please refuse to take it from the courier. This way the package will return to our us and we can refund your order after it has been scanned at our warehouse. If you have received your order, you have 14 days from the date you receive your order to return it for a refund if its in original condition. In this case you have to contact our Customer Service first.

You cannot modify your billing details after you have placed your order, your billing address will be the same that you have provided when placing the order.

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.